Already have an established Kintone team but need backup support just in case? This plan is recommended for your team to solve complex technical issues or train new colleagues to expand your team.

This plan includes 3 tickets which can be used for:

• • Initial setting
  • Development support
  • Basic technical support
  • Operational support
  • Training

*This plan includes the Basic Technical Support

*Remarks*

• We provide support during our business hours, which are from Monday to Friday, 10:00 AM to 12:00 PM and 1:00 PM to 5:00 PM (excluding public holidays in Thailand).
• 1 ticket means 2 hours of our support.
• Our support is available in Thai and English languages. Japanese support is also available with certain limitations.
• You can reach us through email and Kintone. Typically, inquiries will be answered within the shared Kintone environment, such as Kintone chat.
• SLO-1: We aim for a response rate of 80% within 2 hours during our business hours.
• SLO-2: We aim for 100% response within 48 hours during our business hours.

Please read the Terms of Use for Support Desk for Kintone and E-Commerce Terms of Use before purchasing.