Support Desk for Kintone
Our experts understand your team’s needs and support Kintone operations to maximize its power.
What Our Support Desk Can Do?
Basic Technical Support
Basic Technical Support answers all your questions regarding Kintone functions and features.
Unlimited FAQ
Providing answers to fundamental technical inquiries regarding the functionalities of Kintone.
Basic Technical Support Plan
72 USD
/year/user license*
(6 USD/month**)
This Basic Technical Support Plan is designed to provide you with comprehensive assistance for all your Kintone-related inquiries. Whether you have questions about the functions and features of Kintone or need help troubleshooting issues, our dedicated support team is here to help.
- Unlimited Support
**A monthly contract is available under specific conditions. For more information, please feel free to contact us.
For more details about our Basic Technical Support, please refer to the Terms of Use.
Ticket Support
Ticket Support helps your team set up Kintone, develop new apps, manage Kintone operations, and train your team. We offer several plans depending on the maturity of your team.
Initial Setting
- Initial Kintone setting
- User registration
- Template implementation
Development Support
- Developing new apps
- Modifying apps
- Plug-ins/API/Java script implementation
Operational Support
- Monthly meeting
- Creating monthly reports
- Data cleaning
Trainings
- Beginner/Intermediate trainings for developers
- Trainings for users
Ticket Support Plans
3-time ticket
1,800 USD
/year
Already have an established Kintone team in your organization? This plan is recommended for your team to solve complex technical issues or train new colleagues to expand your team.
You can use the tickets for –
- Initial Setting
- Development Support
- Operational Support
- Trainings
- This plan includes Basic Technical Support
12-time ticket
3,540 USD
/year
Want to start a Kintone dedicated team in your company? With 12-time ticket, we can support establishing a strong team by providing hands-on training from beginner level to intermediate.
You can use the tickets for –
- Initial Setting
- Development Support
- Operational Support
- Trainings
- This plan includes Basic Technical Support
36-time ticket
9,930 USD
/year
Don’t want to build a Kintone dedicated team and leave all the works behind? With this volume, your team can focus on the operation and work smoothly with Kintone.
You can use the tickets for –
- Initial Setting
- Development Support
- Operational Support
- Trainings
- This plan includes Basic Technical Support
Do you have any questions? Check the FAQ.
*For both Basic Technical Support and Ticket Support, we provide support during our business hours, which are from Monday to Friday, 10:00 AM to 12:00 PM and 1:00 PM to 5:00 PM (excluding public holidays in Thailand).
*1 ticket means 2 hours of our support.
*Our support is available in Thai and English languages. Japanese support is also available with certain limitations.
*You can reach us through email and Kintone. Typically, inquiries will be answered within the shared Kintone environment, such as Kintone chat.
*SLO-1: We aim for a response rate of 80% within 2 hours during our business hours.
*SLO-2: We aim for 100% response within 48 hours during our business hours.
For more details about our Ticket Support, please refer to the Terms of Use.
Individual Development Support
Our experts can develop applications and provide training for your team to grow.
Application Development
Developing and implementing applications to improve the business operations. Our experts will also help you design applications that meet your needs.
Trainings
Online/offline trainings for developers. We can help your engineer team to grow by assessing the current skills and setting the right goals.
You want to learn more about Kintone? Click here.